Question 1

How do whitelist a port via firewall panel

Accepted Answer

🔐 Step 1: Log In and Open the Rules Page

Go to: https://firewall.newhorizonhosting.org/

Log in using your account details.

If prompted, click Authorise.

You will be taken to the Rules page.

Click + New Rule in the top-right corner.

⚙️ Step 2: Create Your Firewall Rule 4

Fill in the form as follows:

📌 Basic Settings

Select IP → Choose the IP you want to apply the rule to.

CIDR → Leave this as:

32

📡 Protocol

Choose:

TCP or

UDP

If you need both, repeat this process and create a second rule.

🛡️ Action

Set Action to:

Whitelist

🔢 Ports & Source

Destination Port → Enter your required port Example:

98

Source Port → Leave blank

Source IP → Leave blank

📝 Description (Optional)

You may:

Leave this blank, or

Add a short note to remember what the rule is for

Example:

Game server port 98

✅ Step 3: Save the Rule

Review your settings.

Click Add Rule.

Wait for the status to show Synced.

Once synced, your rule is active.

🎉 You’re Done!

Your port is now whitelisted and ready to use.

No further configuration is required.

Question 2

How to Access Your VPS via SSH

Accepted Answer

🔑 Requirements

Before connecting, make sure you have:

Your VPS IP address
Your username (usually root or a custom user)
Your password or SSH private key
An SSH client (Terminal, PuTTY, or similar)

💻 Connect Using Windows (PuTTY)

Download PuTTY from https://www.putty.org
Open PuTTY
Enter your VPS IP address
Set Port to 22
Select SSH
Click Open
Enter your username and password

🖥️ Connect Using macOS / Linux (Terminal)

Open Terminal and run:

ssh username@your-server-ip

Example:

ssh root@192.168.1.10

Enter your password when prompted.

🔐 Connect Using SSH Key

If you use key authentication:

ssh -i /path/to/key.pem username@server-ip

❗ Common Issues

Connection refused → SSH service may be stopped
Permission denied → Check credentials
Timeout → Firewall may be blocking port 22

| TIP: Use SSH keys instead of passwords for better security.

Question 3

How to Reinstall Your Server OS

Accepted Answer

⚠️ Important Warning

||| WARNING! ||| Reinstalling your VPS will permanently delete all data. Always create a backup before continuing.

📋 Before You Start

Make sure you have:

Backed up your website and files
Saved login credentials
Noted important configurations
Exported databases if needed

🔄 Reinstall via VirtFusion Panel

Log in to your VPS client panel
Select your VPS
Click Manage
Open Reinstall / Rebuild
Choose your operating system
Confirm the reinstall

⏳ Reinstallation Process

Usually completes within 5–20 minutes
Your VPS will be offline during the process
New credentials will be generated and will be emailed to you.

📩 After Reinstall

Once completed, you will receive:

Updated server status
New root password
SSH login details

|| INFO: Control panels and software must be reinstalled after rebuilding your VPS.

Question 4

Fixing Resources (FiveM keymastered) That Won’t Start

Accepted Answer

If some resources in your server are failing to start, the issue is often caused by incorrect file permissions. Applying recursive 777 permissions to your resources folder ensures that all files and folders can be accessed and executed by the server.

Steps to Apply Recursive Permissions

Open your server control panel and navigate to the Resources folder.
At the top of the file manager, click Select All + 777 Recursive.
Wait for the process to complete.

A loading bar will appear at the bottom of the panel while permissions are being applied.
The process is complete once the loading bar stops and disappears.

Return to your server console.
Start the resources that were previously not working.

Expected Result

After the recursive permissions have been applied, any resources that were failing due to permission issues should now start normally.

When to Use This

Use this procedure when:

Newly uploaded resources fail to start
Scripts report file access or permission errors
Resources worked previously but stopped after uploading or transferring files
You see permission-related errors in the server console

Additional Notes

The Select All + 777 Recursive option applies full read, write, and execute permissions to all files and subfolders within the resources directory.
Depending on the number and size of your resources, this process may take several minutes.
Do not close the panel or refresh the page until the load

Frequently Read Articles

Browse All Categories