Question 1

How do whitelist a port via firewall panel

Accepted Answer

🔐 Step 1: Log In and Open the Rules Page

Go to: https://firewall.newhorizonhosting.org/

Log in using your account details.

If prompted, click Authorise.

You will be taken to the Rules page.

Click + New Rule in the top-right corner.

⚙️ Step 2: Create Your Firewall Rule 4

Fill in the form as follows:

📌 Basic Settings

Select IP → Choose the IP you want to apply the rule to.

CIDR → Leave this as:

32

📡 Protocol

Choose:

TCP or

UDP

If you need both, repeat this process and create a second rule.

🛡️ Action

Set Action to:

Whitelist

🔢 Ports & Source

Destination Port → Enter your required port Example:

98

Source Port → Leave blank

Source IP → Leave blank

📝 Description (Optional)

You may:

Leave this blank, or

Add a short note to remember what the rule is for

Example:

Game server port 98

✅ Step 3: Save the Rule

Review your settings.

Click Add Rule.

Wait for the status to show Synced.

Once synced, your rule is active.

🎉 You’re Done!

Your port is now whitelisted and ready to use.

No further configuration is required.

Question 2

How to Access Your VPS via SSH

Accepted Answer

🔑 Requirements

Before connecting, make sure you have:

Your VPS IP address
Your username (usually root or a custom user)
Your password or SSH private key
An SSH client (Terminal, PuTTY, or similar)

💻 Connect Using Windows (PuTTY)

Download PuTTY from https://www.putty.org
Open PuTTY
Enter your VPS IP address
Set Port to 22
Select SSH
Click Open
Enter your username and password

🖥️ Connect Using macOS / Linux (Terminal)

Open Terminal and run:

ssh username@your-server-ip

Example:

ssh root@192.168.1.10

Enter your password when prompted.

🔐 Connect Using SSH Key

If you use key authentication:

ssh -i /path/to/key.pem username@server-ip

❗ Common Issues

Connection refused → SSH service may be stopped
Permission denied → Check credentials
Timeout → Firewall may be blocking port 22

| TIP: Use SSH keys instead of passwords for better security.

Question 3

How to Reinstall Your Server OS

Accepted Answer

⚠️ Important Warning

||| WARNING! ||| Reinstalling your VPS will permanently delete all data. Always create a backup before continuing.

📋 Before You Start

Make sure you have:

Backed up your website and files
Saved login credentials
Noted important configurations
Exported databases if needed

🔄 Reinstall via VirtFusion Panel

Log in to your VPS client panel
Select your VPS
Click Manage
Open Reinstall / Rebuild
Choose your operating system
Confirm the reinstall

⏳ Reinstallation Process

Usually completes within 5–20 minutes
Your VPS will be offline during the process
New credentials will be generated and will be emailed to you.

📩 After Reinstall

Once completed, you will receive:

Updated server status
New root password
SSH login details

|| INFO: Control panels and software must be reinstalled after rebuilding your VPS.

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